Shipping Policy

📦 Shipping Policy for Letters2MySis

At Letters2MySis, we are committed to delivering your order in a timely and efficient manner. Please review our shipping policy below for details on processing times, shipping options, and delivery expectations.

📌 Order Processing Time

✔ Standard Processing: Orders are processed within 5-7 business days (Monday-Friday, excluding holidays).

✔ Pre-Order Items: If an item is listed as a pre-order, the estimated shipping date will be noted on the product page.

✔ Custom or Bulk Orders: May require additional processing time. Contact us at [info@letters2mysis.com] for inquiries.

📌 Shipping Options & Delivery Timeframes

We offer the following shipping options at checkout:

Shipping Method Estimated Delivery Time Cost

Standard Shipping 5-7 business days 

Based on order weight

Expedited Shipping 2-3 business days

Based on carrier rates

Local Pickup (If Available) Contact for details

Free

🚗 Local Pickup – By Appointment Only

For local customers, we offer free local pickup instead of shipping. Since we operate as a virtual business, there is no fixed pickup location.

✔ To choose local pickup, select the “Pickup” option at checkout (this will remove shipping charges).

✔ After your order is processed, we will contact you via email or phone to arrange a pickup time and location.

✔ Pickup is by appointment only and will be scheduled based on availability.

📩 Questions? Contact us at [info@letters2mysis.com].

📌 Note: Delivery times do not include processing time.

📌 Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. Please allow 24-48 hours for tracking updates to appear.

📌 If you do not receive a tracking email, check your spam/junk folder or contact us at [info@letters2mysis.com].

 

📌 Shipping Delays & Issues

Letters2MySis is not responsible for delays caused by:

✔ Carrier-related issues (USPS, UPS, FedEx, etc.)

✔ Incorrect shipping addresses provided at checkout

✔ Severe weather or natural disasters

If your package is marked as delivered but missing, please:

1️⃣ Check with neighbors or building management.

2️⃣ Wait 24 hours, as carriers sometimes mark packages delivered early.

3️⃣ Contact the carrier directly with your tracking number.

4️⃣ Still need help? Email us at [info@letters2mysis.com].

📌 Lost, Stolen, or Damaged Packages

✔ Lost or Stolen Packages: We are not responsible for lost or stolen packages. Please file a claim with the shipping carrier.

✔ Damaged Orders: If your order arrives damaged, email us within 7 days of delivery at [info@letters2mysis.com] with:

• Order number

• Photo of the damaged item

• Photo of the packaging

We will review and determine if a replacement or store credit can be issued.

📌 International Shipping (If Applicable)

At this time, we only ship within the U.S.. International shipping options will be announced in the future.

 

📌 Address Changes & Order Cancellations

✔ Address Changes: Contact us within 24 hours of placing your order for any address changes.

✔ Order Cancellations: All sales are final. Once an order is placed, it cannot be canceled.

📩 Need Help? Contact Us!

For any shipping-related questions, email us at [info@letters2mysis.com].

📌 Thank you for supporting Letters2MySis!